🔒 graysonresourcesolutions.com/client-portal KB v4 • 23 scenarios
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Welcome back, Riverside Logistics

Your IT support portal is active. TriageAI v4 running — 23-scenario knowledge base powered by CompTIA A+ methodology.

Open Tickets

2 tickets open — 0 critical. Last resolved 1 hour ago.

Knowledge Base

23 scenarios active — CompTIA A+ sourced. Windows + Mac coverage. Auto-escalation enabled.

AI Resolution Rate

TriageAI resolved 83% of tickets automatically this month. 23 scenarios, 6 categories.

Grayson Resource Solutions — Client Portal v4.0 TriageAI Active • 23 scenarios • CompTIA A+ sourced

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Online — 23 scenarios ready

IT Support Dashboard

Riverside Logistics • May 2026 • KB v4
Tickets This Month
54
+15% vs last month
AI Resolved
45
83% resolution rate
Escalated
9
17% escalation rate
Avg Resolution
4m
Down from 2.3 hrs

Issue Breakdown — 23 Scenario Categories

Account / MFA16
Internet / Network / VPN12
Printer / Display / Peripherals10
Email / M365 / Cloud8
Performance / BSOD / Power5
Software / Browser3

Resolution Outcome

Resolved by AI (Tier 1)45
Escalated to IT Admin7
Escalated — Hardware/Security2
Est. Hours Saved~105 hrs
Est. Cost vs. Break-Fix~$7,900
Escalated Tickets
Ticket #
Issue
Category
OS
Priority
Status
TRG-1071
BSOD repeating after Windows update rollbackT. Martinez • 1h ago
System / OS
Windows 11
High
Open
TRG-1068
Overheating laptop — fan grinding noiseP. Lee • 3h ago
Hardware
Windows 10
High
In Progress
TRG-1064
MFA locked out — lost phoneJ. Garcia • 5h ago
Access / Security
Multiple
High
In Progress
TRG-1058
Printer not detected after office moveJ. Torres • 2d ago
Printer
Windows 11
Medium
Resolved
TRG-1047
Whole-office internet outageA. Patel • 5d ago
Network
Multiple
High
Resolved